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Posted: Wednesday, September 6, 2017 1:50 PM

Job Description:/h3:
This position works with his/her peer supervisors to oversee the overall work activities of the Employee Benefits Division Operations area. This includes leading the daily activities of associates in new business implementation, system building for policies and initial bills for new customers, changes (endorsements) to existing customer policies and bills, servicing of in:force accounts (Group Contact Center and service coordinator team), and adds/changes to in:force policies. This position will develop and monitor work metrics and measures including accuracy, turn times, and productivity to maintain and enhance positive customer experiences. This person is also responsible for all managerial tasks of the team including performance goals and measures, regular performance reviews, and individual development plans and activities. This person will actively participate in the overall development of the area business/strategic planning, and execution of the departmental and divisional goals and objectives.
Other responsibilities include:
* Developing process workflow and procedures
* Actively managing workflow and inventory control by deploying resources as needed and removing obstacles to timely and accurate service.
* Driving, defining, and participating in process improvement activities
* Analyzing data to determine trends in the development of work volume forecasts and demand signals
* Building and maintaining relationships with key stakeholders within and without the area, including Underwriting, Claims, Finance, Marketing, and sales field associates
* Participating as member of the divisional leadership management team. Providing on:going feedback on service issues and factors that impact customer satisfaction and overall team performance

Requirements:
* College degree (minimum Associates) strongly desired
* Experience will be considered in lieu of education
* Experience in leading and managing others including associate development (highly preferred), workflow management, and process improvement
* Strong data analysis skills highly preferred
* Works comfortably in a fast paced environment with the goal of continuous learning
* Strong customer service and computer skills, particularly MS Excel
* Excellent verbal and written communication skills required
* General group insurance knowledge preferred

Company Description:/h3:
About OneAmerica
A national leader in the insurance and financial services marketplace for nearly 140 years, the companies of OneAmerica help customers build and protect their financial futures.
OneAmerica offers a variety of products and services to serve the financial needs of their policyholders and customers. These products include retirement plan products and recordkeeping services, individual life insurance, annuities, asset based long:term care solutions and employee benefit plan products.
Products are issued and underwritten by the companies of OneAmerica and distributed through a nationwide network of employees, agents, brokers and other sources that are committed to providing value to our customers.
To learn more about our products, services and the companies of OneAmerica, visit oneamerica/companies.

Source: https://www.tiptopjob.com/jobs/71334331_job.asp?source=backpage


• Location: Indianapolis

• Post ID: 29464693 indianapolis
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