Posted: Wednesday, September 6, 2017 11:09 AM
Job Description Position Responsibilities: Recruiting and assisting with new applicant process Answering office phones, including "on-call" phone after normal business hours and on rotating weekends. Create long-term schedules as well as fill open shifts with consideration given to the needs of the client and skills & personality of the caregiver Actively listen and ask the right questions to fully understand client and caregiver needs and issues Consistently and accurately schedule clients with caregivers based on location, time, skills, need, requests, etc. Review schedules daily for accuracy to ensure all shifts are filled and caregivers have arrived at work Brief caregivers on each client case as well as update caregivers with new client information. Contact clients to inform them of caregiving schedule as well as update them with new information. Consistently document all details of conversations and changes in scheduling software Minimum Requirements: Assess caregivers' skills, personalities, and interests sufficiently to provide input on good client/caregiver matches Excellent interpersonal and communication skills - oral, conversational, telephone and written Thorough knowledge of the caregiver's responsibilities Ability to deal with difficult people and issues Ability to effectively multi-task, be flexible, and work effectively in a demanding, fast paced environment Must be articulate, with excellent telephone skills Familiarity with medical terminology preferred Homecare experience and knowledge of Medicaid waiver programs preferred Clean criminal background investigation and MVR report Valid driver's license, auto insurance and reliable transportation Works closely with Supervisors, Managers and care staff At least 2 years of direct care experience Company Description Great Care Home Health is a Licensed Skilled agency serving Indianapolis and surrounding areas. Great Care is a medium sized agency which takes pride in providing great care to patients. If you are a person who likes to be afforded the time it takes to properly care for a patient and not be rushed out the door, Great Care is the place for you. Employees enjoy a comfortable and flexible work atmosphere where teamwork is always at the forefront.
• Location: Indianapolis
• Post ID: 29889407 indianapolis