Senior Check In is currently looking for a fulltime On-Call Manager for the overnight shift.
Maintaining professional relationships with the clients, their families, case managers and SCI staff members at all times.
Demonstrate flexible and efficient time management while performing duties as part of a team.
Understand and perform proper use of the scheduling system as it relates to your position
Report any concerns which may affect the care of any client to your supervisor.
Ensure all shifts are filled in timely manner following proper procedures and always utilizing recurring safety concerns
Monitor and fill the open shifts daily/weekly to a level which allows clients appropriate coverage.
Fill all shifts while keeping down the distance to homes, overtime, low margin and whether the worker has been there before
Fill shifts at regular pay rates unless given approval from direct supervisor
Know and understand the proper procedure for inputting new clients into the scheduling system.
Maintain client and employee schedules changes in an accurate and timely manner
Inform all parties (employee, client, client representative) of changes to the schedule
Document in the scheduling system appropriately all changes and concerns regarding clients/employees
Report client and employee issues to direct supervisor
The training of our caregivers at the start of service and as the client changes in condition
Work to reduce employee turnover
Interview and recruit caregivers
Work with Client Care Coordinator to get all new hires files complete
Be familiar with and follow proper procedure regarding reporting any safety issues/worker s compensation matters.
Educate all field staff continuously of company policies and procedures
Report discipline issues to the Client Care Coordinator and assist as needed with discipline notices verbal or written
Ensure field staff understand their schedules and job for each assigned shift
Remind field staff of in-services provided and required
Schedule meetings for any necessary write-up s
Report all unsolved problems
Maintain optimal customer service at all times
Assure new/existing clients information is accurate in the system
Inform SCI management of clients moving off and on service and document appropriately
Fill client requests in a timely and professional manner according to the client s needs
Follow HIPPA regulations regarding client confidentiality
Participate in activities to improve vendor/client relations in and outside the office
Document in client notes updates in a timely manner
Update SCI management with changes which involve their schedule
Participate in rotation of weekend and holiday on-call to meet SCI needs
Be responsible for the coordinating, planning and documenting of employee and client schedules during non-office hours
Prepare for on-call by getting status of any situations which could develop during non-office hours
Fill all shifts while keeping distance to homes, overtime, low margin and whether the worker has been there before
Ensure all changes are completed and documented properly in scheduling system and in the on-call book/log
Communicate and seek assistance for all client/employee problems and concerns to your supervisor as the situation dictates.
The On-Call Manager responsibilities consist of office work related to management policies and general business operations of Senior Check-In. and it s customers, and includes the exercise of discretion and independent judgment with respect to matters of significance, as such, the job is clearly considered an exempt administrative employment position.
Minimum of 1 year Management Experience
Certified Nursing Assistant
1 year of Customer Service Experience
Problem Solving/ Decision Making Skills
Ability to Multi-task
Excellent Communication Skills Verbal and Written
Proficient Microsoft Products as well as web based programs
Associated topics: assistant general manager, assistant gm, editor in chief, executive producer, fire captain, police captain, police chief, senior manager, shift lead, team lead
• Post ID: 30785407 indianapolis