Posted: Sunday, October 1, 2017 12:58 AM
Kinney Group has an opening for a Splunk App Support Technician position. This position will work as an integral part of a Splunk support team to test new support tools and provide tier 1 support for add:ons and apps used by Splunk clients. This will include providing feedback to developers highlighting functionality and usability of new tools as well as answering and resolving customer support requests. Colleagues will have assigned hours between 8am and 7pm and should have flexible availability to meet the growth demands of the team. The Splunk Support Technician will:Utilize new tools designed to streamline the support process for Splunk.Assess technical issues and provide tier I resolutions, or escalate the issue to a Splunk App Support Engineer.Contribute to the documentation library used by all techniciansDevelop an understanding of Splunk and an awareness of all of its basic features.Accurately document all customer interactions and work performed.Must have GED or high school diplomaA strong attention to detailStrong technical backgroundKnowledge of troubleshooting and problem diagnosisExcellent communication skills (both oral and written) Have the ability to multi:task and prioritize tasks according to urgency and importance while remaining calm and focused Preferred Skills:Customer Service experienceTechnical writing experienceBeginner knowledge of network infrastructure including firewalls, DNS, syslog serversBeginner knowledge of Windows environment including Active Directory, IIS, Windows serverBeginner knowledge of Linux environment including basic command line functions.Experience in operating in a ticket based support system More about Kinney Group:Kinney Group is a cloud solutions integrator harnessing the power of IT in the cloud to improve lives. Automation is in Kinney Groups DNA, enabling the company to integrate the most advanced security, analytics, and infrastructure technologies as an optimized solution powering IT:driven mission and business processes in the cloud for federal agencies and Fortune 1000 companies. We are an elite team with a unique combination of credentials for strict security environments. Our colleagues subscribe to a shared ethos and purpose for the company to achieve clarity and organizational health. This translates across every customer touch point within the organization. We offer compelling work as well as leadership commitment to ongoing training and development. Kinney Group, Inc is an Equal Employment Opportunity employer.
• Location: Indianapolis
• Post ID: 30617007 indianapolis