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Posted: Monday, October 2, 2017 4:42 PM

**Overview** **Functional Business Analyst - CRM Dynamics** **Functional Business Analyst - CRM Dynamics:** This position impletments and configures Off-the-Shelf software for their domain area (CRM, Great Plains, I3, etc) and defines necessary custom integrations as needed. **Responsibilities** **ESSENTIAL FUNCTIONS:** + Create business requirements documents, system configuration documents, detailed functional design documents, facilitate creation of test plans and test cases with QA Team, ensure user training documents and implementation documents are created with help from Project Managers and Business Analysts + Work with internal customers to analyze and identify business process and system issues and enhancements for production environments + Work with the business and development team to design and implement system modifications. + Work with business customers, developers, IT Infrastructure and Microsoft Support to research, document and resolve Dynamics system issues. + Run tests to ensure that systems meet specifications and train existing users on new applications. + Complete and/or facilitate the completion of all configuration tasks + Complete all other duties as assigned. **Qualifications** **Background and Minimum Years Experience:** + Education: Bachelor's degree or relevant technical experience + Ability to work as a team + Analytical skills to cull useful unformation from different sources + Creativitiy to develop new solutions to old problems + Strong written and verbal communication skills to present information in meetings and through reports + Prefer minimum 3-5 years in hands-on technical role and or equivalent experience + Experience gathering business requirements, creating documentation and or working with business + Previous experience with CRM implementations highly desirable + Hands-on experience with Javascript and MS-SQL or T-SQL highly desirable + Must complete and pass a pre-employment drug/background check. + If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team. **Company Code** 116 **Connect With Us!** Not ready to apply?for general consideration. **Job Locations** _US-IN-INDIANAPOLIS_ **Job ID** _2017-1672_ **City** _HEADQUARTERS_ **Category** _Information Technology_


• Location: Indianapolis

• Post ID: 30713102 indianapolis is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017