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Posted: Monday, October 2, 2017 5:21 PM

Live IT Up at Ciber GlobalAt Ciber Global, we believe the most inspired, innovative and industrious companies should win, regardless of size or legacy. We?re the small company that cares and the big company that can. We deliver breakthrough performances and powerful solutions that are anything but cookie cutter in order to give our clients the competitive advantage they deserve. Work.Ciber Global is currently seeking an experienced Business Systems Consultant - Associate. The qualified candidate will assist on the ISETS/INvest Help Desk. Incumbent is responsible for answering incoming calls and assisting State, local, and centralized users in various aspects of the child support application, ISETS (Indiana Support Enforcement Tracking System). The Business Systems Consultant-Associate reports to the ISETS/INvest Help Desk Supervisor.Role Description: ?Provides first and second tier support to ISETS end users for Child Support applications and hardware;?Interacts with Application third tier team to restore service and/or identify and correct core problems;?Answers user assistance requests by phone, email, or fax with the ability to identify, diagnose, and respond with a solution in a timely manner;?Tactfully explains and describes the problem and resolution to users in an understandable manner;?Assists users with Financial Management and accounting issues;?Simulates or recreates user problems to resolve user navigation issues;?Ensures user communications are timely; courteous; and on-going;?Follows all written procedures and guidelines for systems operations;?i5 User - ID creation, modify and resets;?Process requests for Active Directory, Cognos, License Suspension, and Panoptic IDs;?Assist with access to various websites and web mail;?Subject matter expert for Cognos (Data Warehouse);?Assists with county program installs;?Completes assigned weekly/bi-weekly/monthly reports for supervisor;?Enters and monitors tickets in IBM Rational Jazz ? CCM;?Performs other related duties and projects as assigned. ?Ability to communicate effectively orally and in writing;?Ability to identify and resolve problems using research techniques;?Ability to retain composure in stressful situations;?Able to be courteous with strong customer service orientation;?Possesses a sense of urgency towards tasks;?Working knowledge of a Help Desk ticketing system, IBM Rational Jazz ? CCM preferred;?Working knowledge of SharePoint;?Knowledge of Child Support applications, websites, and hardware is a preferred skill;?Knowledge of the Child Support Data Warehouse is a preferred skill.This position requires the successful completion of a background investigation and/or drug screen.Ciber Global is an Equal Opportunity Employer Minorities/Females/Gender Identity/Sexual Orientation/Protected Veterans/Individuals with Disabilities. Learn.Talent Services bring clients a range of staffing solutions, from a single contractor to a team of experts to help achieve their key business goals on target and within budget. Our talent sourcing model uncovers the right IT talent and aligns critical skills with client technology, culture, and expectations.Grow.Ciber Global is an IT consulting company who partners with organizations to develop technology strategies and solutions that deliver tangible business value. Founded in 1974, Ciber is an HTC Global Services company. For more information, visit - provided by Dice?Ability to communicate effectively orally and in writing; ?Ability to identify and resolve problems using research techniques; ?Ability to retain composure in stressful situations; ?Able to be


• Location: Indianapolis

• Post ID: 30712487 indianapolis is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017